Our Return Policy

At HERMOSA CLINIQUE, we want you to have a satisfactory shopping experience.

Products purchased through our website may be eligible for return or replacement subject to the conditions mentioned below.

Eligibility for Return

A product may be eligible for return or replacement if:

• You received the wrong product.

• The product was damaged during delivery.

• The product is defective or unusable upon delivery.

• The product received is materially different from the product ordered.

To be eligible, the product should generally be unused, unopened and in its original packaging.

Non-Returnable Products

For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened or used.

Products may also be non-returnable if they are:

• Used or partially used

• Opened where hygiene restrictions apply

• Damaged after delivery due to customer handling

• Missing original packaging

• Missing accessories or components

• Purchased under a clearly stated non-returnable offer

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Customer name

• Contact number

• Photos of the product

• Photos of the packaging

• Description of the issue

Our team will review the request and inform you about the next steps.

Return Process

If your return request is approved, we may provide instructions for returning the product.

Products must be securely packed and returned in the condition required by our return policy.

The return address and applicable instructions will be communicated by our team.

Refunds

Once an approved returned product is received and inspected, the refund request will be processed where applicable.

Refunds may be issued through the original payment method or another suitable method depending on the payment provider and transaction.

The time taken for the amount to reflect in your account may depend on your bank or payment gateway.

Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is accepted, the applicable refund will be processed according to the payment method and order status.

Exchange / Replacement

Where applicable, HERMOSA CLINIQUE may offer a replacement instead of a refund for products that arrive damaged, defective or incorrect.

Replacement availability depends on product availability.

Important

HERMOSA CLINIQUE reserves the right to review each return, refund, cancellation or replacement request individually and determine eligibility according to this policy and applicable laws.

Contact Us

For return, refund or cancellation assistance:

HERMOSA CLINIQUE
Phone: +91 93511 27811

Address:
B-16, Patrakar Colony Rd,
Near Domino's, Sheer Sagar Patrakar Colony,
Dholai, Jaipur, Rajasthan – 302020

Last Updated: August 2026